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Featured Vacation Rental

Spectacular Bay Views

Frequently Asked Questions

How do I make a reservation?
What is your payment policy?
How do I make an E-Check payment?
What if I need to cancel my reservation?
Do you require a security deposit?
Is travel insurance available?
Are refunds available in the case of inclement weather?
What are your check-in and check-out times?
Do we have a parking spot?
Is there a charge for extra keys?
Are telephones available?
What about maid service?
Who supplies linens?
What supplies are included in the rental?
What items should we bring?
May I grill outside?
Are pets allowed?
Construction
Marina Park Project 
Smoking Policy


How do I make a reservation?

You can book your vacation rental easily and securely online 24 hours a day, 7 days a week through our online booking tool.  We also have reservationists that are available Monday - Saturday, 9:00am - 5:00pm PST through our reservation line:  949-673-3770.  


What is your payment policy?

We require a deposit of 50% of your total rental price for all reservations.  This deposit it due within 5 days of booking and can be paid online by credit card, over the phone with a reservationist, or send a check or e-check to Casa de Balboa.  Final payment is due 30 days prior to your arrival.  Reservations made within 30 days of arrival must be paid in full at the time of booking.


How do I make an E-Check payment?


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Submit your E-check payment through our secured gateway by clicking here


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If you have any questions or would prefer to have your payments processed over the phone contact our reservationists at 949.673.3770


What if I need to cancel my reservation?

In the event of cancellation any deposit is forfeited and may be refunded (less a $100 administration fee) when and if the property is re-rented for the complete term of your agreement.  Travel insurance can be purchased at time of booking that offers reimbursement for travel expenses incurred in the event of a cancellation.  For more information please view this PDF on our travel insurance policy: CSA Traveler Protection Policy

A charge of $35 will be applied to any returned checks.


Do you require a security deposit?

Yes.  You are required to pay a $45 damage protection fee that provides damage insurance or you can provide a $750 refundable security deposit.  If you would like to provide a refundable security deposit instead of the damage protection fee please call our reservationist to complete your booking.


A security deposit is refundable and will be distributed back to you within 21 days of your departure, contingent there is no accidental damage caused by you or your guests during your stay.  We kindly ask that any damage caused by you or your guests is promptly reported to Casa de Balboa.  All damages and estimates will be evaluated by Casa de Balboa and deducted from your refundable security deposit if deemed necessary for repairs or replacement purchases.



Is travel insurance available?

Yes.  For your convenience travel Insurance is provided to you through our partner, CSA Travel Protection.  You can choose to purchase travel insurance when booking online or let our reservationist know when booking over the phone.

The plan includes coverage and benefits for trip cancellation and interruption, trip delay, baggage delay, loss, theft and damage of baggage and personal effects -- including provisions for sporting equipment – medical and dental expenses, emergency medical transportation, rental car damage and travel accidents. For added confidence, pre-existing medical conditions are accepted up to final payment.

As an added selling point, concierge, 24-hour emergency assistance, and identity theft resolution services are included. Identity theft resolution services are available to you for six months from date of scheduled departure, another example of CSA’s signature before, during and after vacation value. 

This standard travel insurance package is provided at a rate of 6.95% of your total reservation.  If you would like additional travel protection coverage please inquire.

More information can be viewed on this PDF: CSA Traveler Protection Policy


Are refunds available in the case of inclement weather?

No refunds will be given for cancellation or interruption due to weather. Travel insurance is available for an additional fee.  For more information please see the above question and answer regarding Traveler Protection Insurance.


What are your check-in and check-out times?

CHECK-IN time is 3:00 PM on the day of your arrival.  Please understand that we have a limited amount of time to get your Casa in prisitine condition for you, after previous guests depart, so it is difficult to offer earlier check-ins. Please inquire the day before check-in to see if we can accommodate an early check-in.

CHECK-OUT time is 10:00 AM and we kindly ask guests to make sure they depart BY this time.  Additional costs may be incurred if a guest does not depart by this time, without prior consent by Casa de Balboa.


Do we have a parking spot?

Yes.  Provided with each vacation rental is a private garage that accomodates a single vehicle.  Please note this garage can accomodate most vehicles with the exception of extra large SUV's (i.e. Navigators, Hummers, Expeditions, etc..).  We suggest you unload and fold in mirrors before entering the garage.  

Parking is also available on the street in metered and non-metered stalls.  In addition there is a non metered space in front of Casa 227.  Meters run from 8:00 AM - 6:00 PM daily and must be maintained or a citation may occur from the local parking authority.  


Is there a charge for lost keys?

You will be provided with TWO keys and ONE garage door remote to your rental property. A re-key charge will be collected for lost or unreturned keys and deducted from your refundable security deposit.


Are telephones available?

All Casas are equipped with cordless telephones and are available for you to make local phone calls.  Any long distance phone calls must be made with a calling card.


What about maid service?

All Casas are cleaned prior to your arrival and after your departure. Mid-stay cleaning service is available upon request at an additional charge.


Who supplies linens?

We provide all linens and furnishings for you.  This includes bath towels and beach towels.


What supplies are included in the rental?

For your convenience, properties are equipped with kitchenware and supplies for everyday cooking and a STARTER SUPPLY of paper towels, soap, tissues and toilet paper.


What items should we bring?


May I grill outside?

Yes grilling is allowed outside on your Weber grill.  Please clean up after your use and never leave grill unattended.


Are pets allowed?

We allow some breeds of dogs and require an additional pet charge of $150/wk.  Please call our reservationist to see if your dog will be allowed.  Generally speaking we accept most breeds of small to large sized WELL BEHAVED dogs.  It is the owners responsibility to clean up after your pet in and around your Casa making sure to properly dispose of all waste.  You must also ensure that your pet maintains a calm sound level and is not intrusive to other guest vacations.  We do not allow cats under any circumstances.  If a pet is found in your Casa during your stay without prior consent by Casa de Balboa, we reserve the right to cancel your reservation, forfeiting your deposit and occupancy.


Construction

Construction can happen anywhere in the city at any given time.  Our reservation agents are not expected to be aware of construction, repairs, and remodeling projects that could occur nearby.  We make EVERY EFFORT to identify time frames that construction could occur nearby and notify our guests accordingly (When we know you will know).  Some construction or repairs may occur without much notice or no notice given to us.  Timelines for construction can be delayed or moved.  Should you find yourself near construction please exercise patience and understanding.  In the event there is construction nearby that becomes intolerable, we'll do our best to talk to the contractors and alleviate your concerns, but no refunds will be made.   


Marina Park Project

We are very excited that we will have a new Marina Park nearby so that our guests may enjoy its park and facilities.  The city has been planning this project since 2007 and we have been giving notice that they may start construction on it as early as early as December 2013.  Our vacation rentals are located a sufficient distance away so that construction activities should not interfere with our guests vacations.  Our properties are located on 19th street and most construction should take place 4 streets away, near 15th street.  In the event that we foresee or are giving notice of any construction activity that would interfere with our guests vacations we will immediately notify you, so that we may both plan accordingly. 


Smoking Policy

Smoking indoors is prohibited.  You may smoke on your deck or patio but we kindly ask that you be a good neighbor and be mindful of where your smoke travels. Please be considerate for our non-smoking guests.  Please do not use any candles or other decorative items to dispose of cigarettes.  All damages to furniture caused as a result of smoking will be deducted from your refundable security deposit.


If your question isn't answered here, please contact us.